OPS HUMAN SERVICES ANALYST - 64952378

State of Florida

13d • $25 • Onsite

About The Position

Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

The Human Services Analyst will provide clerical assistance to the unsheltered homeless where they reside as part of a street medicine initiative and the Mobile Medical Unit of the Health Care for the Homeless Program. The incumbent will be responsible for engaging potential clients, helping with eligibility applications, organizing clients on a first come first serve basis, entering data in data bases and excel spreadsheets, scheduling appointments and driving the mobile unit. The work is field-based and will go out into the community to engage with the homeless population.

Requirements

• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain working relationships with others.
• Ability to type and/or in a keyboard control data input device, adding machine and utilize other office equipment.
• Ability to follow instructions.
• Skill in working effectively with the public.
• Knowledge of computer systems.
• Ability to communicate effectively both verbally and in writing.
• Have dependable transportation.
• Access to reliable transportation
• Experience working in a medical clinic environment, including knowledge of medical terminology
• Three or more years of customer service experience
• Three or more years of data entry experience

Nice To Haves

• Three or more years of experience determining financial eligibility for services
• Experience working with the homeless population
• Experience providing services in an outreach setting
• Experience driving and maintaining a business vehicle, including vehicles requiring a CDL, Class B license

Responsibilities

• Serves as the second driver and clerk of both the Street Medicine vehicle and Mobile Medical Unit vehicle, ensuring timely arrival at scheduled locations daily. Responsible for daily set up and break down, fueling, and ensuring cleaning of the vehicles. Responsible for emptying the waste tank of the MMU. Notifies supervisor of any needed repairs and/or maintenance of the MMU. Notifies supervisor of needed supplies for the MMU. Communicates regarding schedule changes of the MMU. Communicates regarding any incidents on or involving the MMU. Maintains a strong working relationship with MMU service sites, keeps sites and staff informed of the MMU availability, and ensures signs are posted at sites to maximize walk in opportunities.
• Uses multiple computer applications to perform duties and keeps technical skills currents which includes athenaOne, NextGen, Carescope, maxRTE, Eaglesoft, and HMS.
• Assists clients with eligibility and preparation of forms.
• Interviews and determines financial eligibility for services based on established criteria for new and established clients.
• Confirms and updates client demographics
• Registers and checks in clients
• Photocopies, copies, and/or scans records and other documents
• Verifies all data entered against source documents
• Monitors daily clinic schedule and communicates with clinic staff
• Maintains client confidentiality in accordance with Florida statutes
• Demonstrates good interpersonal communication skills via in-person and/or telephone encounters
• Answers all telephone calls courteously and promptly with accurate information
• Completes daily engagement of unsheltered patients in the community and clinic setting.
• Assists patients with obtaining community supports and resources as needed.
• Perform other related duties as assigned including emergency duty

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed