Ops Eng Technician - JNS, OpsTech Solutions, Supply Chain
About The Position
The OpsTech Solutions (OTS) organization provides world-class IT services for Amazon’s fulfillment centers and transportation networks worldwide. Within OTS, the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need, when they need it. We are seeking for a dynamic, organized self-starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site, RAD1 in Antioch, Tennessee. The Process Assistant will be part of the Engineering team and will primarily help identify, root cause and resolve operational issues. At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers. The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.
Requirements
- High school or equivalent
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Nice To Haves
- Experience in a dynamic environment with a high degree of customer service
- Experience setting up, taking down and re-locating PC systems
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
Responsibilities
- Support and work in assigned department. as required
- Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues
- Work through inbound receive tickets
- Complete time studies
- Complete process audits
- Assist with collecting metrics and product attributes
- Assist with testing out new technologies and software
- Track and report labor hours
- Write and verify SOP compliance
- Diagnose, route and resolve customer tickets
- Ensure successful area performance through tracking, reporting, and feedback of performance
- Participate in Operational Excellence initiatives
- Become an expert in Operations workflow
- Review and update SOP, as required
- Assist in keeping work area clean and organized
- Identify and address safety hazards within the work area
- Participate in safety initiatives
- Additional duties, as assigned
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
