870069 - OPS CUSTOMER SERVICE SPECIALIST - 40099385 1

State of Florida • Ocala, FL

7d • $17 • Onsite

About The Position

The Customer Service Specialist position works primarily to provide direct
customer service and support. A significant part of this position's job duties includes assisting
candidates in completing the Career Success Plan, including verifying activities that have been
completed and scheduling appointments with the appropriate Career Development Coach. Will assist candidates in accessing and utilizing EFM to complete job search functions. Staff will support candidates in completing a full EF work registration, assist with creation of virtual recruiters, resumes assistance, accessing LMI. Staff will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks. This position also supports Welcome Desk activities and tracking of candidate traffic through the KIOSK/VOS Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDT documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.

Requirements

• Knowledge of Business Community is essential
• Interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
• Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Time management, oral and written communication and work organization skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
• Skill in basic sales techniques.
• Familiarity with all business services
• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired. Access to Tier One training modules will be provided upon start date.
• Employer will conduct a drug screen, background and reference check.
• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Nice To Haves

• Familiar with community agencies that provide services.
• Bilingual preferred but not required.
• Associate's degree.
• Two (2) years' experience in customer service, or an equivalent combination of education and work experience.

Responsibilities

• Monitors and coordinates the delivery of customer service.
• Informs candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
• Critiques and reviews job candidate's resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in EF.
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data analysis projects.
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
• Maintains compliance with all personnel procedures.
• Performs other job functions as required

Benefits

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree