Ops Coordinator - CSP-2

FedEx-posted 4 months ago

Full-time • Entry Level

Ooltewah, TN

5,001-10,000 employees

Couriers and Messengers

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Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.

Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis.
Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO).
Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs.
Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported.
Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations.
Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups.
Escalates unresolved issues with BC/AOs to appropriate management.
Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets.
Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date.
Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary).
Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests.
Coordinates the dispatch of linehaul transportation equipment.
Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers.
Completes yard inventory to verify location of equipment.
Investigates and reports linehaul schedule delays, accidents and equipment failures.
May perform driver release audits as assigned.
May organize, plan and/or execute driver training classes.
Performs other duties as assigned.

High school diploma or GED required; Bachelor's degree in Business, Logistics or a related area preferred.
Administrative support, customer service or dock operations experience preferred.
Customer service skills necessary to effectively and professionally respond to requests and issues.
Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment.
Verbal and written communication skills necessary to communicate with various audiences.
Ability to read, interpret and draw conclusions from numerical data and written information.
Software skills, including use of Microsoft Office software and web-based applications.
Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations.

Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

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Ops Coordinator - CSP-2

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