The position involves performing various Call Center functions while directly assisting students and families with educational inquiries. The role requires coordination with the Assistant Director of One-Stop to oversee call center operations, providing assistance via telephone and written correspondence. Responsibilities include day-to-day departmental operations, training and supervising student staff, and collecting and analyzing data in compliance with FERPA rules. The position also involves collaboration in institutional policy-making and contributing to student enrollment and retention efforts. The OPS Coordinator will support the One-Stop Call Center in the absence of the Assistant Director, addressing student issues in line with departmental policies. Expected performance levels will be established, and the role requires functioning in a collaborative environment.