Opportunity Accelerator Intake and Assessment Specialist - Airport Freeway

Goodwill•North Richland Hills, TX

25d•$18•Onsite

About The Position

Assess participants' eligibility for enrollment. Complete intake process and ensure all eligibility requirements are met prior to entry into the Program. Enroll a minimum of 25 clients per month with all required documents entered into CaseWorthy. Provide clients with rapid referral to wrap-around support services as needed. Maintain updated electronic records. Responsible for maintaining data management and case management in a timely manner; documents all activities for clients within 24 hours of the event occurring. Maintain confidentiality with information such as case notes and client information. Work effectively with employers, other staff, employees, clients, consumers, referral agencies, and other community entities on a day-to-day basis. Complete the Background Screen for all participants. Ensure that all guidelines in the Goodwill Works virtual services step-by-step process document are performed as stated. Complete a minimum of 30 professional development and/or continuing education training hours annually. Submit weekly, monthly reports as assigned and within the stated time frame. Arrange meetings between the participants and Trainers and Employment Specialist/Case Managers. Provide World Class Customer Service to all customers (internal and external); answers all emails and phone calls within 24 business hours. Assist Employment Specialist-Case Manager in identifying new or underutilized recruitment sites in the community by providing Employment Specialist-Case Manager with facility/agency name and initial contact person and contact information. Assist Business Developers with collecting, organizing, and analyzing occupation and economic information for use in job placement. Remain up to date with community options by researching. Attend and participate in staff meetings, case management meetings, training sessions, etc. as required by the Agency. Safeguard company-issued property. Perform other duties as assigned that would lead to the successful operation of department, team, Program, and/or mission. Driving a van to transport clients as needed for job fairs, recruitment events, or other program-related activities.

Requirements

Proficient with Microsoft Office applications to include Windows, Work, and Excel.
Knowledgeable in Internet and email functions.
Clear oral and written communication skills and attention to detail.
Strong experience in-office procedures and use of normal office machines.
High school diploma or GED is highly desired.
Excellent interpersonal skills and ability to work with minimal supervision.
Documentation to satisfy I-9 requirements, valid state-issued driver's license, ability to pass MVR, criminal background check, and drug screen.

Responsibilities

Assess participants' eligibility for enrollment.
Complete intake process and ensure all eligibility requirements are met prior to entry into the Program.
Enroll a minimum of 25 clients per month with all required documents entered into CaseWorthy.
Provide clients with rapid referral to wrap-around support services as needed.
Maintain updated electronic records.
Responsible for maintaining data management and case management in a timely manner; documents all activities for clients within 24 hours of the event occurring.
Maintain confidentiality with information such as case notes and client information.
Work effectively with employers, other staff, employees, clients, consumers, referral agencies, and other community entities on a day-to-day basis.
Complete the Background Screen for all participants.
Ensure that all guidelines in the Goodwill Works virtual services step-by-step process document are performed as stated.
Complete a minimum of 30 professional development and/or continuing education training hours annually.
Submit weekly, monthly reports as assigned and within the stated time frame.
Arrange meetings between the participants and Trainers and Employment Specialist/Case Managers.
Provide World Class Customer Service to all customers (internal and external); answers all emails and phone calls within 24 business hours.
Assist Employment Specialist-Case Manager in identifying new or underutilized recruitment sites in the community by providing Employment Specialist-Case Manager with facility/agency name and initial contact person and contact information.
Assist Business Developers with collecting, organizing, and analyzing occupation and economic information for use in job placement.
Remain up to date with community options by researching.
Attend and participate in staff meetings, case management meetings, training sessions, etc. as required by the Agency.
Safeguard company-issued property.
Perform other duties as assigned that would lead to the successful operation of department, team, Program, and/or mission.
Driving a van to transport clients as needed for job fairs, recruitment events, or other program-related activities.