Opportunities in After Issue Services

About the position

Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard. We invite you to explore what we have to offer and to join our cause.

Responsibilities

• Provide ongoing support to life and annuity customers throughout the life of their policy.
• Ensure customers and agents can see that we care in every interaction by providing the best service.
• Collaborate with eleven teams within the Customer Innovation Group to deliver top-notch Service-as-a-Product.
• Handle various roles including Payments, Title, Contract Changes, Case Design, Escalation and complex case review, Quality Assurance, and Learning & Development.

Requirements

• Bachelor's degree preferred.
• Demonstrated customer focus, critical thinking, curiosity, flexibility, and emotional awareness.
• Proficiency with numbers and comfort with contractual language found in policies.
• Strong problem resolution, detail-orientation, research, data entry, teamwork, communication, and technical skills.

Benefits

• 401(k) retirement plan match.
• Medical, dental, and vision insurance.
• Company funded wellness account for director and below employees.
• 10 paid holidays.
• Generous paid time off plan (22 days of combined time-off for non-exempt employees).
• 6 weeks of paid parental leave.
• 6 weeks of paid family leave after a year of full-time employment.