OPO Aftercare Support Coordinator

University of Miami • Miami, FL

122d

About The Position

The Life Alliance Organ Recovery Agency is currently seeking a full time OPO Aftercare Support Coordinator. This position is responsible for the research, development and implementation of a bereavement program focused on providing emotional support, practical information resources, guidance and follow-up to families who have experienced a death and have made the decision to donate organs and/or tissue.

Requirements

• High School Diploma plus appropriate experience or Associate degree.
• Minimum three year’s work experience dealing with Donor Family Services is preferred, grief counseling experience will be considered.
• Relevant combination of education and work experience will be considered.
• Excellent communication skills.
• Ability to deal with a wide range of donor families.
• Excellent organizational skills.
• Efficient in Microsoft Word, Excel, PowerPoint, Access and Outlook.
• Experience in Social Media Outreach.
• Strong attention to detail.

Responsibilities

• Facilitating communications via correspondence between donor families and transplant recipients.
• Coordinating donor family local events such as the Donor Medal Recognition Ceremony, Donor Family Picnic and Donor Family Retreat.
• Assisting Managers of Organ Procurement in creating and developing bereavement materials and departmental publications to include copy and design (i.e. Journeys Newsletter, event invitations/programs, and bereavement journal).
• Conducting follow-up communications with organ donor families via telephone, letters, and mailings to provide brief grief counseling and referral services to community organizations.
• Researching and providing general recipient updates when requested by donor families.
• Facilitates exchange of correspondence between donor families and donor recipient/families accordance with established policies and procedures (Documenting Donor Family communications initial follow up, six month follow up and general inquiries).
• Obtaining and scanning donor and recipient pictures and quotes for educational initiatives and donor family events.
• Ensuring all pictures and quotes have been authorized for use by appropriate party with completed of UM release forms.
• Coordinating donor family special projects such as the Gift of Life Quilt and Donor Memorials (i.e. Trees of Life).
• Coordinating donor family participation in national events such as the National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant Games.
• Assisting Community Services Manager with social media initiatives (Facebook, Twitter) to share Donor Family Programs activity information and increase awareness of organization’s efforts.
• Developing and maintaining effective relationships with donor family and volunteer based foundations/organizations (i.e. South Florida Transplant Alliance, Organ Donor Awareness Foundation) and participating in events to increase donation awareness and/or raise funds for Donor Family Services.
• Maintaining log of activities (activity, format, venue, audience, contact information, date and time) and provide monthly report and time log to Clinical Program Manager.
• Comply with all consent and grief/ bereavement training opportunities as indicated/required by LAORA performance metrics and/or continuous improvement opportunities.
• Assists in the development of hospital education programs to Pastoral Care and Social Work/Case Management departments at hospitals within service area, and conduct in-services.
• Provides real time effective clinical education to nursing, medical and other departments on a needs basis during donor cases (i.e. clinical triggers, approach strategy, consent process, etc.) as well as build working relationships with hospital staff to ensure successful outcomes.
• Processing Donor Family event purchase orders/check requisitions.

Benefits

• Competitive salaries
• Comprehensive benefits package including medical, dental, tuition remission and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees