Ophthalmic Technician

Lakeland Eye Clinic•Lakeland, FL

1d•Onsite

About The Position

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist. Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave. Anticipate Physician needs to facilitate the flow of the clinic. Practice urgency at all times with patient’s time, as well as doctor’s time and schedule. Comply with all company policies and procedures, including HIPAA.

Requirements

High School Diploma or GED equivalent required
Favorable result on Background Check required
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Ability to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist
Ability to provide exceptional patient care and be energetic and empathetic with patients
Ability to comply with HIPAA confidentiality standards when communicating patient information
Communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner at all times
Organizational skills with focus on tracking patient care and improving patient flow
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creates a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to work weekends when applicable
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Minimum one year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Experience using Electronic Medical Records (EMR) systems
Computer proficiency and ability to quickly learn new applications
Working knowledge of eye anatomy, diseases, symptoms and ocular medications

Nice To Haves

Current Certified Ophthalmic Assistant (COA) certification
Current Certified Ophthalmic Technician (COT) certification

Responsibilities

Facilitate patient flow
Assist the doctor in preliminary testing
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in-person requests
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Anticipate Physician needs to facilitate the flow of the clinic
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Comply with all company policies and procedures, including HIPAA
Verify patient’s information by interviewing patient
Record patient’s medical history and current medications and confirm purpose of visit
Record all data in the patient's Electronic Medical Record (EMR)
Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
Perform dilation, refraction, pressures, and a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
Accurately and thoroughly document medical visits and procedures as they are being performed by the Physician
Prepare patients for treatments and minor procedures
Measure and record vital signs (blood pressure, pulse, and respiration rate) as required
Open and close exam rooms as needed
Keep examination, treatment, laser and any other assigned rooms cleaned and stocked with supplies
Keep drug count up to date
Perform general office duties and cleaning to be assigned by manager