Ophthalmic Technician

About the position

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist.

Responsibilities

• Facilitate patient flow
• Assist the doctor in preliminary testing
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in-person requests
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
• Comply with all company policies and procedures including HIPAA
• Verify patient information by interviewing patient
• Record medical history, current medications and confirming purpose of visit
• Records all data in the patient's Electronic Medical Record (EMR)
• Checks condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
• Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
• Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications
• General office duties and cleaning to be assigned by manager

Requirements

• High School Diploma or GED equivalent required
• Experience in at least one of the following is preferred (but NOT required): Fluorescein Angiography, Oculoplastics, Medically Necessary Contact Lens (optical experience, contact lens insertion and removals, RGPs, etc), Plastic surgery/med spa/esthetics
• Experience working in Ophthalmology and/or Optometry strongly preferred
• Bilingual in English and Spanish is preferred, but not required
• Favorable result on Background Check required
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Nice-to-haves

• Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) is preferred
• One-year related experience and/or training preferred; or equivalent combination of education and experience

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts