Ophthalmic Technician - Triage

The Eye Institute of West Florida•Largo, FL

About The Position

Our multi-subspecialty Ophthalmology practice is seeking an experienced Ophthalmic Triage Technician to join our clinical support team. This is a phone-based role focused on assessing patient symptoms, triaging ocular complaints, and routing patients appropriately based on urgency. The ideal candidate will have extensive ophthalmic clinical experience, exceptional communication skills, and the ability to make informed decisions in a fast-paced environment.

Requirements

High school diploma or general education degree (GED) required
5+ years of ophthalmic clinical experience required
Strong working knowledge of ophthalmic emergencies and the ability to accurately triage over the phone
Familiarity with ophthalmic surgical procedures and post-operative care
Provides excellent patient care and is energetic and empathetic with patients
Must comply with HIPAA confidentiality standards when communicating patient information
Excellent verbal and written communication skills with a professional and compassionate demeanor
High attention to detail, accuracy, and strong commitment to timely follow-through
Organizational skills with focus on tracking patient care and improving patient flow
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creates a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to work weekends when applicable
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Proficient in Microsoft Excel, Word and Outlook
Experience using Electronic Medical Records (EMR) systems
Computer proficiency and ability to quickly learn new applications

Nice To Haves

Experience across multiple ophthalmic subspecialties preferred
Optical experience is a plus, but not required
Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

Responsibilities

Serve as the primary point of contact for patients calling with eye-related complaints, post-operative concerns, medication questions, or urgent symptoms
Use established triage protocols and clinical judgment to determine the urgency of patient issues and direct them to the appropriate provider or clinic
Document all patient interactions thoroughly and accurately in the Electronic Health Record (EHR)
Educate patients on post-operative expectations, medication instructions, and when to seek emergency care
Collaborate closely with Physicians, clinical technicians, and administrative teams to support seamless patient care
Maintain accuracy and consistency in documenting symptoms, histories, and triage decisions
Assist with administrative tasks including scheduling, routing messages, and preparing provider communications
Utilize Excel for tracking, reporting, and documentation needs as assigned
Provide exceptional customer service during every patient encounter (in person or via phone)
Practice urgency at all times with patient’s time, as well as Doctor’s time and schedule
Comply with all company policies and procedures, including HIPAA
General office duties and cleaning to be assigned by manager