Ophthalmic Technician Assistant

SightMD•Town of Smithtown, NY

17h•Onsite

About The Position

SightMD is a rapidly growing integrated ophthalmic provider group with over 127 eye care providers and 60 locations across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. The company is committed to delivering exceptional eye care and has a legacy of eye excellence spanning more than 50 years. The Ophthalmic Technician Assistant is a vital assistant to physicians, ensuring a smooth patient flow to examination rooms and effectively communicating with patients to set accurate expectations for their visit.

Requirements

High School diploma or equivalent.
One (1) year of experience in a medical office or customer service environment.
Strong customer service skills with a professional and friendly demeanor.
Excellent organizational, time management, and multitasking abilities.
Skilled in problem-solving with attention to detail.
Basic computer proficiency.
Strong interpersonal, time management, and organizational skills.
Ability to stand for long periods of time.

Nice To Haves

Certified Ophthalmic Assistant (COA) certification preferred or enrolled within twelve (12) months of hire and completion within two (2) years of hire.
Ophthalmic Scribe Certification (OSC)

Responsibilities

Greet patients and initiate the intake process by documenting the reason for visit, current symptoms, and relevant clinical information under supervision.
Keep patients informed throughout their visit and accurately document follow-up notes in the electronic health record (EHR).
Perform basic eye tests prior to the physician’s examination, clearly explaining each test and its purpose to the patient.
Process prescription refill requests as directed by the physician, ensuring appropriate documentation is completed.
Coordinate and obtain prior authorizations for medications in accordance with insurance requirements to ensure timely patient access to prescribed treatments.
Provide patients with clear instructions on medication use and pre-/post-operative care as guided by the physician.
Maintain professional, compassionate communication and ensure a positive patient experience throughout the visit.
Track, document, and communicate laboratory results to physicians and patients promptly, ensuring accuracy and continuity of care.
Maintain cleanliness and organization of exam rooms and clinical areas.
Open and close exam rooms daily, including cleaning equipment, charging devices, and securing medical instruments.
Properly shut down and clean diagnostic testing equipment at the end of the day.
Assist with cleaning and preparation of surgical instruments prior to sterilization.
Check and log daily medical refrigerator temperatures and monitor expiration dates of clinical supplies.
Maintain appropriate inventory levels and restock supplies as needed.
Follow all clinic safety protocols and infection control procedures.
Assist with opening and closing the clinic, ensuring readiness and security.
Monitor and respond to work-related emails and utilize shared tools (e.g., Google Drive) for communication and updates.
Participate in training, webinars, and in-service sessions to stay current with best practices and procedures.
Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.
Perform additional duties as assigned by the supervisor.