Ophthalmic Clinic Coordinator

University Clinical Health•Memphis, TN

About The Position

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor. Position Summary: The Ophthalmic Clinic Coordinator (OCC) oversees clinical flow, ensures team members have equipment and supplies to perform their jobs, and assists and directs ophthalmic assistant team members. In addition, the OCC escorts patients into examination rooms, completes initial history, and performs preliminary ocular examination measurements, such as visual acuity, pupillary assessment, tonometry, etc., for physicians. Conducts necessary tests as prescribed by the physician. Assists physician with patient examination and treatment. Responsible for patient histories, routine diagnostic procedures, and performing refractions on assigned patients. Assists physician with diagnostic and minor surgical procedures and some clerical duties such as surgery scheduling and obtaining prior authorizations.

Requirements

High school graduate, or equivalent
1 years of relevant work experience as an Ophthalmic Assistant or Technician Required
6 months of experience in prior Ophthalmic Technician position at UCH, if current employee Required
Demonstrated ability to: To Empathize with patients and their medical problems o Interact with staff, patients, and physicians in a positive manner o Provide feedback to team members in a constructive manner o Act independently o Problem Solve and come up with appropriate solutions o Work under deadlines
Detail-oriented with a high regard for accuracy and completeness
Must be highly organized
Willingness to assist other team members as time allows
Respect for patients’ privacy, dignity, and confidentiality
Knowledge of basic ophthalmic terminology and medical assisting
Strong communication skills
Maintain JCAHPO Certification- COA, COT, or COMT
Capability to take direction and accept constructive criticism
Maintain a professional and neat appearance
Committed to supporting UCH’s standard to medical excellence

Nice To Haves

Certified Ophthalmic Assistant Certification Preferred

Responsibilities

Oversee and maintain good clinical flow by scribing for the physician.
Communicate with physicians regarding their clinical needs or feedback about clinic resources and support staff.
Provide feedback to staff members as necessary
Escort patients in exam rooms and prepare patients for physicians by doing initial visual assessments
Transcribe patient’s clinical findings as dictated by physician into the EMR system with acceptable typing, spelling, content, and structure.
Act as liaison between physician and patient
Provide educational information regarding treatments prescribed by physician to patient
Monitor patient flow by directing physicians to next patient
Answer patient questions per telephone or in exam room
Answer clinical questions for front office personnel
Administer eye drops under physician supervision
Assist with office surgery
Clean instruments and exam rooms after surgery and after each exam
Sterilize instruments using autoclave
Perform, gather and document diagnostic data such as A-Scans, corneal pachymetry, autorefraction, topography, and other testing as ordered by physician
Prepare exam rooms for patients (disinfect, organize, stock supplies)
Monitor inventory of medical supplies, educational materials, and medications and order as necessary
Follow up with other facilities for pending test results
Problem-solve with patients when they have problems with an eyeglass prescription the office prescribed
Instruct patients on the care of and insertion and removal of contact lenses
Promote positive relationships with fellow teammates, physicians, and patients.
Triage patient calls, phone in prescription refills
Other duties as assigned by management