Operator

External Crown Castle Careers • Canonsburg, PA

22h • $21 - $28 • Hybrid

About The Position

Operators who work in Crown Castle's Towers Network Operations Center (NOC) provide support in a 24x7x365 days/year call center by monitoring, tracking, or escalating maintenance, lighting, and security issues to contribute to safety and meet FAA/FCC compliance requirements.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• Prior customer service and/or service dispatch experience Required

Responsibilities

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC regulations.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC tickets with the Regions.
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Be punctual, reliable, & situationally aware.
• Assist in the monitoring and control of after-hours headquarters building and site security.
• Assist in resolution of NOC daily reports.
• Provide basic troubleshooting and configuration guidance for tower monitoring and lighting systems.
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED