Operator

OneOncology • Baton Rouge, LA

3d

About The Position

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer. Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines. Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: SCOPE: The Operator is responsible for supporting the daily operations of the centralized Call Center, ensuring exceptional service delivery to patients, family members, providers, and staff. This role requires call management that meets quality standards and supports a positive patient experience.

Requirements

• High School Diploma or GED required

Nice To Haves

• Customer service experience
• Call center experience preferred
• Healthcare experience preferred

Responsibilities

• Answer incoming calls in a timely and professional manner using the call management platform
• Create tickets in Navigating Cancer, selecting the appropriate incident type, documenting details, and directing it to the appropriate clinic.
• Transfer appropriate calls in the correct manner to the designated number
• Maintain open communication and active engagement through the Teams channel and otherwise
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED