Operator, Security Operations Center

JFK International Air Terminal LLC•New York, NY

2d•$60,000 - $62,000

About The Position

The Security Operations Center (SOC) Operator is responsible for the monitoring of all Terminal 4 security systems and equipment in the SOC including but not limited to cameras, alarms, radios, and security communications; tracking, reporting, and recording of incidents; and working closely with all security stakeholders. The Operator, SOC reports to the Manager, Security Operations Center.

Requirements

High School diploma is required
At least 2 years of experience in SOC, security, or safety operations
Must be able to obtain and maintain federally mandated security clearances required to work at an airport
Full-time, shift, rotating, and weekend work are required, as Terminal 4 is a 24-hour operation
Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and refrains from interrupting inappropriately
Time management: Manage one’s own time or the time of others
Coordination with others: Adjust actions in relation to others' actions
Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one
Ability to perform daily SOC operations
Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
Speak: Communicate information and ideas in speaking so others will understand
Comprehend written information: Read and understand information and ideas presented in writing.
Write: Communicate information and ideas in writing so others will understand
Recognize problems: Tell when something is wrong or is likely to go wrong
Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

Nice To Haves

Bachelor’s or Associate degree on safety, security, airport operations, or any other relevant field is preferred

Responsibilities

Monitors all Terminal 4 Landside, Terminal, and Airside locations using the provided access control software and CCTV cameras for unattended bags, traffic conditions, incidents, accidents, suspicious activities (hustlers, bag thieves, pickpockets), and security/safety related activities
Monitors all security alarms & alerts, and directs appropriate personnel to any activated alarms
Maintains a report of all pertinent security-related activities, including responses to alarms, emergency calls, notifications, incidents, and accidents
Monitors all equipment in the SOC and action or report any malfunctions accordingly
Monitors, actions, and responds to alerts within emergency notification platforms for incident/accident reporting and traffic-related conditions
Maintains control of, provides direction, and coordinates all radio, telephone, intercom, and public notification systems communications related to SOC
Reviews CCTV camera feeds and additional resources in the event of a security breach or security incident
Tracks security-related activity via documents (Towing, PAPD Response, Permittee Violators, Hustlers, Door & Camera inspection, etc.)
Monitors general facility and area conditions, works in coordination with JFKIAT Operations Control Center (OCC) and reports deficiencies to required departments
Works closely with and supports the Safety and Security shift supervisor during daily operations.
Responds to any issues or complaints
Assists in medical and other emergency situations
Performs security and safety-related audits as required by JFKIAT
Always provides outstanding customer and employee service and presents a neat and clean appearance
Maintains confidentiality of proprietary information
Performs other additional tasks that are deemed security related by JFKIAT or that are listed within the published post standards