Operator / General Manageer

The Little Mint•Weaverville, NC

16d

About The Position

We are seeking a dynamic and experienced Operator / General Manager to oversee the daily operations of our Hwy 55 Burgers. The ideal candidate will possess strong leadership skills, operational expertise, and a commitment to driving efficiency and productivity while ensuring exceptional service delivery. We are looking for a person hungry for an opportunity that can begin in a leadership management position that can grow into ownership of their own restaurant. Our Love Your Neighbor culture is about helping others grow.

Requirements

Proven experience in an operations management role or similar leadership position.
Strong understanding of operational processes, KPIs, and performance management.
Excellent leadership, organizational, and decision-making skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills, with the ability to build relationships at all levels.
Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
Knowledge of industry standards and regulations relevant to our operations.

Responsibilities

Oversee and manage the daily operations of the day to day operations, ensuring that all activities align with the company’s goals and standards.
Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and customer satisfaction.
Lead, mentor, and develop a high-performing team, fostering a positive work environment and promoting a culture of continuous improvement.
Monitor and analyze operational performance metrics, preparing reports to present to senior management and recommending improvements as necessary.
Manage budgets, forecasts, and resource allocation to optimize profitability and minimize costs.
Collaborate with other departments to ensure seamless integration of operations and to meet company objectives.
Establish and maintain relationships with customers to drive business growth and enhance service delivery.
Ensure compliance with health, safety, and quality standards, as well as applicable regulations and policies.
Handle operational issues and resolve conflicts swiftly and effectively.
Stay abreast of industry trends and best practices to drive innovation and maintain competitive advantages.