OPERATOR - COMMUNICATIONS

Alliance Community Hospital•Alliance, OH

55d•Onsite

About The Position

A Telecommunications operator must be able to coordinate the activities of the call center including in-coming and out-going calls, paging our Physician's, staff, and technician's. A Telecommunications operator must be able to remain calm and efficient during codes and any emergency.

Requirements

High School diploma or equivalent.
A Telecommunications operator must have a high tolerance level for dealing with a potentially stressful environment and react in an appropriate manner when an emergency occurs.
Must be computer literate to complete task(s) as required. Use of the hospital Support Software. Halogen (performance appraisal system) Relias (educations System), ability to retrieve e-mails, complete online enrollment for health insurance/benefits and any other programs as assigned.

Nice To Haves

Previous experience preferred.

Responsibilities

Daily use of Phones.
Internal paging by using software designed for paging.
Telecommunication's operator will use both Capital Fire Equipment Fire Panel/Notifier and Overhead paging for Codes along with paging pagers/cell phones to alert colleagues of fire, disasters, code blue, or other emergency situations. (Actions based on standing instructions and experience).
Monitor emergency alarms-Code Blue alarms, Capital Equipment Notifier Fire Panel, Medical Alarms, Blood Bank Ref/Freezer alarms, Elevator alarms, Duress Alarms, generator alarm and weather radio.
Monitor's STAT line (5555)
Pleasing telephone voice. Answering the phone in a courteous and professional manner.
High tolerance level for dealing with a potentially stressful environment and reacting in an appropriate manner when an emergency occurs.
All other duties assigned by Telecommunications Manager.
Checked emails and online learning assignments (Relias) on a regular basis.
Training of new colleagues will occur on all shifts, especially the second and third shift due to the lower volume of calls during these shifts.