Operator Assistant

XL Pro Staffing & Consulting•Fort Worth, TX

65d•$20 - $23

About The Position

Manage customer claims, including freight, shortages, overages, damages, chargebacks, and all related commercial paperwork. Identify issues with overages, shortages, and damaged freight; research solutions and create corrective action plans when required. Submit disputes through multiple channels, including customer portals, email, and online forms. Enter and process customer Return Authorizations (RAs). File RAs with all vendors as necessary. Support the Customer Operations Manager with all aspects of order processing and other assigned duties. Analyze incoming orders, communicate with sales teams, and allocate orders to the warehouse. Ensure proper routing and timely shipment of orders, validating readiness for invoicing as needed. Enter, communicate, and allocate manual and sample orders when received. Investigate discrepancies within customer allocations and prepare detailed information to communicate with sales regarding any issues. Manage the operations folder and ensure email responses are sent within 24–48 hours. Work with the warehouse to confirm order routing is complete, shipments are on time, and allocations are accurate.

Requirements

Bachelor’s degree in Supply Chain Logistics preferred; accounting knowledge is a plus.
Ability to learn purchasing procedures and policies.
Experience with computerized inventory systems preferred; able to work with Sage X3 or similar ERP systems.
Proficient with Microsoft Office Suite, especially Excel (VLOOKUP, Pivot Tables, XLOOKUP, Slicers).
Must have experience with Electronic Data Interchange (EDI) preferred.
Strong problem-solving skills and a passion for investigation and discovery.
Ability to organize and execute multiple tasks with a high level of accuracy.
Excellent communication and interpersonal skills, including working effectively with warehouse staff, purchasing department, vendors, and other internal teams.
Ability to collaborate across departments and manage vendor communications effectively.

Responsibilities

Manage customer claims, including freight, shortages, overages, damages, chargebacks, and all related commercial paperwork.
Identify issues with overages, shortages, and damaged freight; research solutions and create corrective action plans when required.
Submit disputes through multiple channels, including customer portals, email, and online forms.
Enter and process customer Return Authorizations (RAs).
File RAs with all vendors as necessary.
Support the Customer Operations Manager with all aspects of order processing and other assigned duties.
Analyze incoming orders, communicate with sales teams, and allocate orders to the warehouse.
Ensure proper routing and timely shipment of orders, validating readiness for invoicing as needed.
Enter, communicate, and allocate manual and sample orders when received.
Investigate discrepancies within customer allocations and prepare detailed information to communicate with sales regarding any issues.
Manage the operations folder and ensure email responses are sent within 24–48 hours.
Work with the warehouse to confirm order routing is complete, shipments are on time, and allocations are accurate.