At Silna, we’re a small, scrappy but mighty team tackling one of the most complex and critical areas of healthcare operations: insurance workflows. From eligibility and benefit checks to prior authorizations, we’re creating efficient, scalable solutions that empower providers and deliver better outcomes for patients. In this role, you’ll have the opportunity to take ownership of building and optimizing processes that simplify the notoriously opaque world of insurance operations. You’ll work hands-on to design workflows, solve problems, and drive real-world impact from day one—all while collaborating closely across our lean, high-performing team. As a founding member of our Operations team, you will create SOPs that set our team of insurance specialists up for success and optimize the efficiency and accuracy of their completion of tasks. You’ll support the expansion of states, payers, and specialties in addition to our scaling customer base by taking on the pivotal role of leading our team of insurance specialists, identifying fundamental components of our product that necessitate creation or iteration, configuring the rules and frameworks for accomplishing tasks both automatically and manually, and building out robust tracking. You’ll partner with engineering to determine where there are opportunities to automate, and help design and execute on building out these automated systems. The ideal candidate will have previous experience driving outcomes in complex and ambiguous environments, creating processes that scale, and be passionate about working within a fast-paced, growing, and innovative environment. This is a unique chance to play a pivotal role in shaping the future of our business and the lives we touch, all within a data-first, startup environment.