Operations

Silna Health•New York City, NY

12d•Onsite

About The Position

Operations at Silna The Opportunity As Silna experiences explosive growth, we're seeking a talented Operations hire to join our team in NYC. Operations is core to Silna, and the notoriously opaque world of insurance operations needs someone who can build and optimize the processes that make everything run seamlessly. This role offers the chance to work hands-on, design workflows that matter, and drive real-world impact from day one—all while collaborating closely across our lean, high-performing team. As an early member of our Operations team, you'll work on transforming complex insurance workflows into streamlined, scalable operations. One one side, you'll create SOPs that set our team of insurance specialists up for success while supporting our expansion across states, payers, and specialties. You'll also work closely and have the opportunity to manage our specialist teams, partner with engineering on automation opportunities by applying AI to solve real world problems. This is a unique chance to play a pivotal role in shaping the future of our business and the lives we touch, all within a data-first, startup environment.

Requirements

1-4+ years of experience in operations, consulting, or related fields—experience with insurance workflows or healthcare operations is a plus but not necessary
Demonstrated ability to drive outcomes in complex and ambiguous environments
Strong experience creating processes that scale with growing organizations
Project management skills with a track record of leading initiatives from concept to execution
Data-driven approach with ability to analyze workflows and identify inefficiencies
Self-starter who thrives in ambiguity and is comfortable navigating the complexity of insurance processes
Systems thinker with a passion for automating and scaling solutions to simplify insurance-related challenges
Collaborative by nature, working effectively across small teams to achieve shared goals
Detail-oriented with a focus on operational excellence and accuracy
Solution-oriented with the ability to design solutions that deliver tangible results
Mission-driven with genuine care about making a difference in the lives of providers and patients

Responsibilities

Design and optimize core workflows for eligibility checks, benefit verifications, and prior authorizations
Work with engineering to identify areas of opportunity for automation in operational processes, and use cutting-edge technology and apply AI-first solutions to automate key workflows
Create SOPs that ensure consistent, accurate task completion across our operations team
Configure rules and frameworks for accomplishing tasks both automatically and manually
Lead our team of insurance specialists, providing guidance and ensuring operational excellence
Partner with engineering to identify automation opportunities and design scalable systems
Collaborate with product, engineering, and sales teams to align on goals and achieve shared outcomes
Build robust tracking systems that provide visibility into operational performance
Analyze data to develop strategies for accelerating progress and achieving team OKRs
Identify areas for improvement and drive execution of solutions that address core business challenges