Operations

Listen Labs • San Francisco, CA

10d • Onsite

About The Position

TL;DR: We're hiring a generalist to work across marketing, product, and customer success. This role is perfect for an analytical generalist who thrives on autonomy, cares about details, and is committed to excellence. Background Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. Company highlights — entirely product-led: World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds). Hypergrowth: We’re a 30-person team backed by Sequoia, growing from $0 to a $10M run-rate in under a year. We move fast, care deeply about craft, and love working with people who take ownership. Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G. Performance: Industry-leading win rate driven by a highly differentiated product. Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions. Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.

Requirements

• 2-3 years of experience in a highly organized role like management consulting, operations, or early startup.
• Sharp, resourceful, and thrive in ambiguity. You can quickly pick things up, make sense of messy or undefined problems, and just figure it out
• Detail-oriented, sweating the small stuff—calendars, docs, follow-ups, and processes —so they run better with you involved.
• Energized by a high-intensity, fast-moving environment where there’s always more to do than people to do it.
• Don’t mind grinding — you’re down to do what it takes to get it done, whether it’s helping with logistics for a launch, following up on loose ends, or solving unexpected problems.
• Want to be part of a small team where your work has real impact, and where success in this role can evolve into leading a critical part of the company over time.
• Enjoy working in person 5 days a week in SF.

Responsibilities

• Proactively monitor customer health and engagement — identifying risks early, crafting success plans, and ensuring renewals and expansions.
• Build strong customer relationships, plan for internal and external deadlines, and be willing to pick up the phone and call them if there’s ever a problem.
• Partner closely with product, engineering, and sales to champion customer feedback and influence the product roadmap.
• Track and report on key customer success metrics, including adoption, retention, NRR, and satisfaction.
• Own daily execution, refine processes, and flag bottlenecks or risks.

Benefits

• Competitive Compensation: We’re backed by world-class investors, including Sequoia Capital, Conviction, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership.
• Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
• Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees