Operations WMS Deployment Specialist (remote/travel)

US Foods • Rosemont, IL

115d • $85,000 - $140,000 • Remote

About The Position

The Subject Matter Expert (SME) - WMS Deployment plays an essential role in facilitating the effective implementation and ongoing improvement of the Blue Yonder (BY) Warehouse Management System throughout the distribution network. Reporting directly to the Site Business Leader, this position focuses on providing comprehensive, hands-on support to ensure that local operators transition seamlessly to the new system. The SME offers prompt operational and technical expertise, addressing inquiries, resolving issues, and maintaining efficient daily operations during both the deployment and stabilization periods. By maintaining a continuous onsite presence and collaborating closely with team members, the SME fosters clear communication, promotes alignment with operational procedures, and maximizes both system performance and user competency. Flexible Work Policy: The work for the Operations WMS deployment Specialist position is completely remote anywhere in the United States except Hawaii or United States Territories. This position will require weekly travel and possibly a weekend day.

Requirements

• 10+ years of experience in warehouse operations or WMS-related roles.
• Proven experience in warehouse operations and WMS deployment, preferably with Blue Yonder.
• Strong understanding of supply chain processes, inventory management, and system integration.
• Strong analytical, problem-solving, and communication skills.
• Ability to lead cross-functional teams and manage change in dynamic environments.
• Ability to travel up to 80%.

Nice To Haves

• Experience in WMS deployment or large-scale system implementations.
• Familiarity with warehouse automation technologies (e.g., ASRS, robotics).
• Experience in training or change management within a supply chain environment.

Responsibilities

• Serve as the Operational site lead throughout all phases of WMS deployment, including pre-conversion, go-live, and hypercare.
• Perform thorough site assessments to determine readiness, identify potential risks, and resolve operational deficiencies.
• Oversee configuration validation, inventory accuracy, and alignment of processes to meet site-specific requirements.
• Deliver hands-on training and expert guidance to site teams regarding WMS functionality and operational best practices.
• Provide expert guidance on WMS functionalities, workflows, and operational procedures.
• Analyze direct user feedback and operational data to identify and recommend effective process improvements and system upgrades.
• Collaborate proactively with IT and vendor partners to resolve issues efficiently and verify the implementation of required system changes.
• Create and implement tailored training materials and resources that address unique site needs.
• Lead change management efforts to facilitate efficient system adoption and maintain operational uniformity.
• Offer comprehensive on-site and remote support throughout key deployment phases and milestones.
• Collaborate with site leadership, implementation teams, and training staff to facilitate consistent deployment practices.
• Engage in User Acceptance Testing (UAT), integrating stakeholder feedback to enhance system performance.
• Proactively support the development and improvement of standardized deployment playbooks and knowledge management resources.
• Perform essential physical readiness tasks for WMS implementation, including labeling, equipment installation, inventory verification, and workstation setup.
• Execute standardized processes meticulously, complete assigned tasks with efficiency, and ensure compliance with established deployment standards and guidelines.
• Offer immediate on-the-floor assistance, promptly respond to user inquiries, actively monitor system utilization, and escalate critical issues during the hypercare phase.

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods