Operations Voice Manager

ASRC Federal Holding • Arlington, VA

180d

About The Position

ASRC Federal Cyber is seeking an Operations Voice Manager to join our winning team and growth-oriented culture in support of the DISA J6 Enterprise Transport Management (ETM) program, located in Arlington, VA (National Capital Region). ASRC Federal focuses on delivering successful mission outcomes and elevated performance for federal civilian, defense and intelligence agencies. We offer highly technical expertise in digital operations and IT modernization, software, applications and analytics, engineering solutions, professional services, and infrastructure operations. We offer competitive salaries and an excellent benefits package that includes a matching 401k with immediate vesting. If you are interested in joining a team that values employee engagement, empowerment, work life balance, career development, and recognizing employees for a job well done, apply today!

Requirements

• 10+ years of relevant experience in operations management, VoIP, or Telecom.
• CompTIA Security + CE certification.
• Bachelor's degree in IT or related field.
• Must possess a Top Secret/SCI clearance.

Responsibilities

• Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies.
• Ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts.
• Provide technical leadership, manage projects, and deliver exceptional customer service.
• Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements.
• Continuously monitor performance of voice systems, report on performance, and take corrective actions.
• Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.
• Monitor operational status of switching systems and network components.
• Provision VoIP, VoSIP, ACD, and TDM services and perform MACs provisioning.
• Ensure system operation meets specified performance requirements and provide performance reporting.
• Develop and execute test plans for voice services.
• Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government regulations.
• Provide metric reporting aligned with monthly contract IPR for tracking and trend analysis.
• Support telecommunication system configuration management using Government-provided infrastructure and management tools.
• Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.
• Provide system reporting and ensure the system can produce Standard and Custom Reports.

Benefits

• Competitive salaries.
• Excellent benefits package including a matching 401k with immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees