Operations Training Specialist

CyrusOne Management Services•Columbus, OH

5d•Hybrid

About The Position

The CyrusOne Training Team is looking for a passionate, innovative, results-oriented Ops Training Specialist to drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers. As an Ops Training Specialist you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating and presenting solutions that team members want to adopt, share and improve. As a member of the global Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for site specific design variation. You will contribute to the design and build of the global training roadmap, will work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners. In this role, you will drive a continuous improvement roadmap and act as a change agent in the organization. You will take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions. The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience performing classroom and virtual training for an operational/engineering organization or in a learning role, in large, multi-national, preferably a tech company. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.

Requirements

5+ years of technical training facilitation experience
2+ years of driving process improvements experience
High School diploma required
Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers
Demonstrated understanding of training creation, practices, performance, and procedures
Experience owning program strategy, end to end delivery, and communicating results to leadership
Experience using data and metrics to determine and drive improvements
Excellent communication skills, teamwork, organizational and problem-solving skills
Proficient with Microsoft Office Suite and Learning Management System (LMS) software

Nice To Haves

Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, engineering or related field preferred

Responsibilities

Bring your expertise, problem solving skills, and creativity to add value to our team
Unify distributed efforts and own the plan to deliver quality outcomes for our customers
Work across organizations to ensure we continue marrying best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support
Achieve metrics and KPIs to measure success of strategic initiatives and programs and report on their progress
Improve the learner experience with our training and enablement offerings
Promote regional approaches where applicable
Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management
Work under tight program timelines
Frequently visit data centers to understand the learner’s experience

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