Operations Training Specialist

Artivion, Inc.•Austin, TX

19h

About The Position

The Training Specialist will ensure that operations training is effective and compliant with both internal procedures and external regulatory requirements. The training specialist will support corporate and operations site training by collaborating with cross functional teams to develop and maintain training programs, assist with curriculum and course content, and monitor training status for training completion. Training needs are identified and delivered to improve workplace performance and align with the company’s core values. To ensure that all areas outlined under “Principal Responsibilities” are accomplished in an efficient, professional manner to support Artivion, Inc.

Requirements

Bachelor’s degree , preferably in Life Sciences, or equivalent work experience.
Minimum of 10 years’ experience in the medical device or equivalent regulated industry.
Working knowledge of ISO 13485 and other regulations/standards applicable to training.
Must be proficient in MS Office.
Strong interpersonal and communication skills.
Strong organizational skills and highly detail-oriented.
Strong sense of urgency and ability to complete accurate work within deadlines.
Self-starter and able to work independently.

Nice To Haves

Knowledge training methodologies preferred.

Responsibilities

Coordinate the training programs for operations to ensure training effectiveness and compliance to internal procedures and external regulatory requirements.
Maintain and deliver QMS-related training to facilitate QMS implementation across the operations organization.
Maintain and deliver operations training to New Hires and refresher training as needed.
Interface with department managers, training coordinators, and Subject Matter Experts at all levels to consult on development and maintenance of training program and setup in software to demonstrate competence in job function and objectives.
Collaborate across functional areas to develop and align the site training requirements.
Support managers and learners with day-to-day training activities such as curriculum identification, assignments, and training process understanding.
Provide education of training software to users and provide administrative support of password resets, tracking reported technical issues, and updates requested from users.
Work with quality to maintain user accounts for employees in training software. Request the following as needed: Add, terminate, inactivate, reactivate, transfer users and update training requirements.
Maintain confidentiality regarding sensitive employee information and records.
Review training requirements and curriculum within required intervals to ensure training content remains current and updated.
Monitor and track training. Provide key training metrics to evaluate training effectiveness.
Create training reports/dashboards to assess and communicate training status to ensure on-time training. Report to management late or upcoming training.
Assist with investigations and corrective action planning related to training (NC/CAPA) and implementation of training process improvements.
Support and participate in audits/inspections as required.
Act as liaison between users and training software Technical Support, in order to troubleshoot and resolve technical issues as they arise.