Operations Training Specialist

Buckland•Port Huron, MI

19d

About The Position

This position is responsible for identifying regulatory changes determining impact on the brokerage division. This role will be responsible to educate the operations team, confirm systems readiness, and document any changes in work instructions and/or standard operating procedures.

Requirements

High school diploma or equivalent.
Certified Customs Specialist (CCS) Designation (must maintain yearly status).
Minimum 3 years of experience in an operations department.
Proven ability to master the full training cycle.
Ability to present complex information to a variety of audiences.
Strong verbal and written communication skills.
Excellent problem-solving skills.
Advanced knowledge of MS Office.
Must be legally eligible to work for the Company at all times.
Valid Valid Passport and ability and desire to occasionally travel if required to other offices locations in Canada/USA/MX

Responsibilities

Identify training needs by evaluating operations employees’ strengths and weaknesses, develop and maintain in-house training programs in conjunction with the Quality and Operations Manager.
Prepare teaching plans and material and update annually as required for in-house training.
Educate new and established operational employees on related regulatory functions of their work along with proper use of software applications from different shifts and locations in conjunction with Supervisors.
Direct structured learning experiences and monitor results by reporting employee errors.
Assist with special projects and QW UAT when required.
Keep abreast of CBP and PGA regulatory changes that impact analyst training or application functionality.
Good written and verbal communication skills.
Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
Driven by results working in a fast paced environment.
Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.