Operations Training Specialist

PacificSource Health Plans•Portland, OR

1d•Hybrid

About The Position

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The Training Specialist is responsible for designing, delivering, and maintaining comprehensive training programs that support employee development across operational functions. Key responsibilities include onboarding new hires, facilitating ongoing learning initiatives, auditing training outcomes for accuracy and effectiveness, and contributing to continuous process improvement. This role works closely with department leaders to assess training needs, align learning objectives with organizational goals, and ensure consistent knowledge transfer across teams.

Requirements

Minimum 2 years of experience within the insurance or healthcare industry.
High School Diploma or equivalent
Proficient in services performed within operations.
Understanding of medical insurance and medical terminology, coding, and standard medical billing practices.
Microsoft word and excel experience preferred.
Proficient computer skills, typing, and 10-key required.
Strong written and verbal communication skills.
Knowledge of effective training and coaching strategies.

Nice To Haves

Training environment experience and CPT/ICD-10 coding preferred.
Knowledge of SharePoint design.

Responsibilities

Facilitate engaging and effective training sessions for new hires and current employees across various operational functions.
Design, update, and maintain training materials, schedules, documentation, policies, procedures, and desktop guides.
Conduct skill assessments and administer evaluations to measure training effectiveness and knowledge retention.
Audit employee work and system errors to identify performance trends and training gaps; provide actionable feedback to staff and leadership.
Deliver mentor lessons and facilitate coaching sessions to reinforce learning, build confidence, and support skill development.
Participate in testing and validation of system changes, configuration updates, and new functionality to ensure training accuracy.
Provide guidance and support to staff and internal customers by responding to questions related to operational processes and systems.
Extract and analyze data to produce reports on productivity, quality, and training outcomes.
Assist in resolving grievances, appeals, and discrepancies related to operational tasks.
Maintain positive relationships with internal teams and external vendors.
Actively participate in operational tasks when training duties are current, and support is needed.
Provide operational support when training responsibilities are current and additional assistance is needed.
Lead or contribute to process improvement initiatives and cross-functional projects.
Serve as a communication liaison between individual contributors and leadership throughout training.
Meet department and company performance and attendance expectations.
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Perform other duties as assigned.