Operations Training Specialist - Dallas Regional Office (Hybrid)

Dominium • Dallas, TX

5d • Hybrid

About The Position

This role designs, develops, and delivers high quality, practical learning experiences that support operational excellence across Dominium’s onsite property management teams. By translating complex processes into clear training, partnering with SMEs and cross functional leaders, and addressing performance gaps, this role ensures training aligns with real world needs and drives consistent, compliant execution. It reinforces learning through ongoing support, evaluates program effectiveness, and continuously improves content to maintain accuracy and relevance. Ultimately, this position fosters a supportive, growth-oriented learning environment that equips team members for success and advances organizational goals.

Requirements

• 3–5 years of Community Manager experience.
• Knowledge of Section 42 program requirements required
• Proficiency with property management systems including Yardi, RCAH, and Elise AI.
• Strong leadership, interpersonal, and communication skills.
• Ability to work independently with a self-starter mindset.
• Strong analytical and problem solving abilities, including the ability to assess site operations, identify deficiencies, and implement corrective action plans.
• Ability to evaluate historical and current operational data to make informed recommendations.
• Strong decision making skills with the ability to influence and support team performance.

Responsibilities

• Design, develop, and deliver high quality learning content grounded in adult learning principles across multiple modalities, including virtual and in person instructor led training, eLearning modules, job aids, video tutorials, and knowledge base resources. Ensure all materials are engaging, accessible, and aligned with operational objectives.
• Facilitate dynamic, interactive training sessions for diverse audiences—site office teams, maintenance teams, Community Managers, and Regional Managers—adapting delivery style to accommodate varying learner needs, skill levels, and operational environments.
• Strengthen learning retention through structured reinforcement, including post training follow-up sessions, office hours, coaching touchpoints, and ongoing support resources that help learners apply new skills on the job.
• Transform complex operational processes, policies, and system workflows into clear, practical, role specific learning experiences that support accuracy, confidence, and consistent execution across teams.
• Collaborate with subject matter experts (SMEs) to validate training content, ensure alignment with real world application, and maintain accuracy in all operational, compliance, and system related materials.
• Engage regularly with cross functional stakeholders (Operations, Compliance, HR, Marketing, etc.) to identify business needs, uncover performance gaps, and ensure training solutions proactively address emerging challenges.
• Maintain, evaluate, and continuously enhance training content to ensure accuracy, relevance, and alignment with current operations, regulations, and system updates. Use Kirkpatrick evaluation methods and learner feedback to measure effectiveness and drive iterative improvements.
• Conduct periodic reviews of policies and procedures, identifying gaps or misalignments, and provide recommendations for revisions, additions, and retirements to support operational clarity and compliance.
• Demonstrate timely and consistent attendance to support reliable program delivery and cross department collaboration.
• Advance Dominium’s operational excellence by designing and delivering learning programs that reinforce consistency, compliance, and efficiency across all onsite property management roles.
• Partner with cross functional teams to support system and process rollouts, ensuring training solutions drive adoption of standardized practices and align with real world workflows.
• Monitor learner performance, training completion, and operational feedback to identify performance trends, recommend data driven improvements, and continually evolve curricula, learning paths, and program offerings.
• Foster a positive, growth-oriented learning environment where team members clearly understand expectations, feel equipped and challenged in their roles, are supported in their development, and feel valued for their contributions.
• Other projects assigned by supervisor.

Benefits

• We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs.
• We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance.
• We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts.
• We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program.
• Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed