Operations Training Specialist

Rock Region METRO • North Little Rock, AR

12d • $27 - $28

About The Position

The purpose of this position is to support the operations department through facilitating and ensuring coordination between operations and maintenance departments, conducting training with staff and operators, and overseeing motor vehicle testing with new operators. This is accomplished by interpreting and explaining state and federal laws, rules, and regulations, defensive driving techniques, and METRO policies; planning and implementing new operations programs, processes, and policies and procedures, providing support to internal programs and policies and safety record keeping, ensuring METRO compliance with all applicable local, state, and federal rules and regulations.

Requirements

• Four (4) years of college resulting in a Bachelor’s degree or equivalent from an accredited college or university in Business, Industrial Safety, Environmental Health, Occupational Health or a closely related field.
• Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education.
• Skilled - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
• Intermediate - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.
• Intermediate - Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
• Intermediate - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.
• Safety program development and management.
• Training resources and equipment.
• Principles and practices of employee training and development
• Use of visual delivery media and public speaking in classroom setting.
• DMV commercial testing regulations.
• Customer service, defensive driving, drug and alcohol testing programs, and emergency procedures.
• Local, State, and Federal laws and regulations applicable to public transportation operations.
• Policies, procedures, and functions of METRO.
• Public speaking and presentation techniques and methods.
• Advanced word processing, spreadsheet, presentation and database software.
• Specialized software related to functional area.
• Interpret and apply established policies and procedures.
• Effectively prioritize and manage multiple projects and assignments simultaneously.
• Learn METRO’s Transit bus and light rail routes and schedules.
• Prepare written reports and training presentations.
• Establish and maintain cooperative working relationships.
• Organize information clearly and precisely, and effectively communicate messages to appropriate individuals.
• Learn system processes related to department and job.
• Organize information clearly and precisely.
• Learn agency and departmental operating policies, procedures, systems, methods and tasks.
• Deal with difficult people and situations.

Responsibilities

• Implements, updates, and monitors the effectiveness of training programs, consults with operations managers on specialized training needs, assesses the needs of training for operations employees, formulates routine training plans and instructional methodologies, selects basic training aids, examples, manuals, and visual aids, develops training evaluating standards and procedures, and maintains knowledge on all transit equipment in order to train personnel.
• Trains employees by preparing, coordinating, and facilitating employee training and development programs, preparing training curriculum, overseeing employee participation, behavior and attendance during training, coordinating physical setup of activities in training facility, supervising behind the wheel training, supervising and conducting training, and supervising and conducting motor vehicle testing with new operators.
• Prepares revenue pick, generates cash reports, checks for METRO cash refund receipts and verifies receipts for CFO.
• Acts as the main liaison between the Operations and Maintenance departments, ensuring excellent communications and cooperation on all matters related to equipment operation, bus stops, stop amenities, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level