Operations Training Senior Supervisor

OneMain (Formerly Springleaf & OneMain Financials) • Tempe, AZ

72d

About The Position

The Operations Training Senior Supervisor will lead a team of instructors responsible for delivering high-impact training across multiple levels of the organization. This role is pivotal in driving learning outcomes, fostering team development, and ensuring alignment with OneMain's strategic goals. The ideal candidate will bring a strong background in facilitation, coaching, and program development, along with a growth mindset and emotional intelligence to lead in a dynamic environment.

Requirements

• HS Diploma or GED equivalent
• 3+ years of training experience or a combination of facilitation and subject matter expertise across multiple enterprise layers.
• Previous supervisory experience with proven ability to coach, train, and motivate employees
• Experience with virtual and in-person training tools and technologies.
• Strong facilitation skills across multiple audience levels.
• Deep understanding of business practices and ability to apply insights to training outcomes.

Nice To Haves

• Associate degree or equivalent business experience.

Responsibilities

• Supervise and mentor a team of Business Instructors, providing coaching and support to enhance company and team member performance.
• Lead strategic planning and team alignment efforts, including delegation, goal setting, and performance monitoring.
• Lead or support training-related projects, including onboarding, system rollouts, and process changes.
• Serve as a liaison between the training team and business leaders to align training with operational priorities.
• Monitor training effectiveness through KPIs and learner feedback; implement improvements as needed.
• Manage scheduling, resource allocation, and workload balancing for the training team.
• Collaborate with Program Managers and project teams to design, develop, and enhance training programs.
• Oversee the Instructor-Led Training (ILT) calendar, ensuring strategic alignment with organizational and developmental priorities.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees