Operations Training Manager - BWW GO

Inspire

About The Position

The Operations Training Manager leads company and franchise new restaurant opening (NRO) preparation and execution in collaboration with restaurant management and multi-unit operators. The role coordinates with essential support departments for pre/post opening needs and success. The Operations Training Manager also maintains partners with restaurant management and multi-operators regarding long-term restaurant performance. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

Minimum 21 years of age
High school diploma or equivalent, preferred 4-year degree
5+ years’ experience with any combination of restaurant operations experience and education
Certified in any state, county or local food handling requirements
Coursework in restaurant management
Leadership experience within a corporate structure
Experience in restaurant-level management and training
Experience in new restaurant openings and support
General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures and computer operations
Excellent influential, collaborative and relationship building skills
Superior guest service and hospitality skills
Self-motivated and a passion for teaching others
Successful management of multiple priorities with attention to detail and organization in a fast-paced work environment
Works autonomously and cross-functionally with integrity
Exemplary interpersonal skills

Responsibilities

Supports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms and Pre-Opening Training Kit
Participates in weekly BWW GO Open Strong preparation calls with restaurant management team
Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams
Coordinates the recommended opening inventory pars and delivery timeline with restaurant management
Executes NRO training plan
Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding and application of learned skills
Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session
Leads training week kickoff with support from restaurant management team
Conducts daily restaurant management team meetings and wrap up meetings to calibrate NRO performance, set goals and action steps
Collaborates and troubleshoots with IT on all technical needs
Coordinates with Construction and restaurant management team to create turnover punch list items
Reviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operator
Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator
Recommends potential WCTs and possible Shift Manager candidates to management team
Connects with restaurant and multi-unit operators as needed with frequency to discuss long term performance
Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy and speed of service
Supports system-wide rollouts/activations and introductions of new products, tools and services
Supports all restaurant training initiatives and programs for consistent execution
Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
Leads by example, maintaining an excellent working knowledge, business acumen and a high proficiency in all aspects of restaurant operations and reporting platforms
Maintains a culture of diversity and inclusion while personifying company core values
Ensures compliance with all local, state and federal laws
Stays current on all federal, state, local and company required training and certifications
As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and thirdparty delivery)
As needed, performs restaurant audits to ensure policies, procedures, brand standards and reputation are followed
Other duties as assigned