Operations Training Manager

Corporate Office • Atlanta, GA

16h

About The Position

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Ensures Omni culture and operational standards are maintained through training and development, within all operating departments (rooms, food & beverage & engineering)

Requirements

• Minimum two-year degree from an accredited university in a related major or equivalent experience.
• 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
• Strong platform skills, as well as excellent written and oral communication skills
• Excellent computer skills including Xcel, Power Point, Word and other programs.
• Broad understanding of the Food and Beverage Division operations, systems and procedures

Nice To Haves

• Training Certification a strong plus

Responsibilities

• Drives Omni values and philosophies through all associate training, events and activities.
• Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.
• Ensures Rooms, Engineering & Food and Beverage Division associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
• Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.
• Conducts leadership development programs
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
• Working with the Hotel Manager and Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills
• Measures the effectiveness of training to ensure goals are met and a return on investment.
• Serves as the Moments of Service champion for the property, ensuring audits are at a high quality level and that we are meeting our monthly goal in completion.
• Actively promotes and informs associates about all training opportunities and associate activities.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Maintains training records and ensures full participation and compliance
• Manages the departmental trainer program, training/certifying each departments trainers and ensure adherence to expectations
• Actively participates in strategic planning and flawless execution of departmental initiatives
• Is an internal "PR Agent" for the Rooms Division & Food and Beverage Division, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments
• Coordinates and facilitates associate activities and events
• Responsible for administrative duties relative to the above accountabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree