Operations Training Manager- Multi-family- San Antonio

Avita Property Management -posted 3 months ago
Full-time • Mid Level
San Antonio, TX
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The Operations Training Manager will lead the design, delivery, and ongoing enhancement of training programs for all operational teams, including property managers, leasing consultants, and maintenance staff. This role is responsible for ensuring employees are fully equipped with the knowledge, skills, and tools needed to meet Avita PM’s operational standards, service expectations, and overall performance goals. Working closely with corporate leadership and department heads, the Operations Training Manager will ensure that all training initiatives align with Avita’s Standard Operating Procedures (SOPs), company policies, and strategic objectives. They will also play a key role in onboarding new hires and developing current employees to support both individual career growth and company success. They will also assist with evaluating staffing needs to align with company objectives. This salaried, non-exempt role will report to the VP of operations.

  • Develop a comprehensive training strategy aligned with organizational goals and employee development needs.
  • Design and implement training programs that address both company-wide and role-specific requirements, leveraging internal resources or identifying suitable external curricula.
  • Create engaging training materials, including teaching aids, guides, videos, and digital content to support a variety of learning styles.
  • Evaluate and update training content regularly to reflect changes in policies, procedures, or industry standards.
  • Work cross functionally to assess training effectiveness and make improvements based on performance feedback and operational outcomes.
  • Oversee the activities of internal trainers and external training consultants, ensuring consistency and quality in program delivery.
  • Maintain accurate records of training participation, certifications, and credentials for compliance and tracking purposes.
  • Develop and manage a centralized training resource library, promoting self-guided learning and continuous development across teams.
  • Regularly evaluate team size and operational efficiency to ensure appropriate coverage and resource allocation.
  • Perform other related duties as assigned to support the success of the training function and the organization.
  • At least 3 years of management or leadership experience in a related field (training, operations, property management, or similar).
  • Proven experience in training program design, curriculum development, and implementation.
  • Exceptional written and verbal communication skills, with the ability to effectively engage diverse audiences.
  • Experience managing and optimizing a Learning Management System (LMS), with the ability to leverage its features for effective training delivery and tracking.
  • Experience implementing an LMS a plus.
  • Prior experience in the multi-family housing industry is strongly preferred but not required.
  • Familiarity with Affordable Housing Programs (e.g., LIHTC, HUD) is a plus.
  • Bilingual proficiency is a preferred, but not required.
  • Medical, dental and vision insurance
  • Paid time off
  • Paid holidays
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