Operations Training Manager, Front Office
About The Position
What You Will Do: Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence. Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life. Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively. Use guest feedback and online reputation data to fine-tune training programs for maximum impact. Collaborate with HR and department leaders to onboard and develop new front desk associates across properties. What We Are Looking For: 100% travel availability – You’ll be on the move as needed, providing face-to-face support to hotel teams across the country. 3+ years of Front Desk and leadership experience – You've been on the front lines and know what excellence looks like. Experience with Hilton and Marriott brands preferred – It helps you adapt to varied property needs and expectations. Comfort with Microsoft Office tools – For building training and tracking performance. A flexible, people-first mindset – You’re energized by coaching others and turning service standards into reality. What Atrium Leadership Looks Like: Accountable Achiever : You take ownership and deliver results. Agile Thinker : You adapt quickly to changing circumstances. Talent Curator : You attract, develop, and retain top talent. Transparent Leader : You communicate openly and honestly. Leading with SPIRIT : You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.
Requirements
- 100% travel availability
- 3+ years of Front Desk and leadership experience
- Comfort with Microsoft Office tools
- A flexible, people-first mindset
Nice To Haves
- Experience with Hilton and Marriott brands preferred
Responsibilities
- Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence.
- Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life.
- Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively.
- Use guest feedback and online reputation data to fine-tune training programs for maximum impact.
- Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
