Operations Training Lead

pet food experts•Fontana, CA

29d•$23 - $25

About The Position

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets! The Operations Training Lead is responsible for delivering a People-First approach in welcoming and assimilating all PFX New hires. As new hires progress through onboarding to position specific skills, the trainer will act as a mentor and coach to ensure that New Hires adapt to the PFX culture and expectations of productivity, accuracy and working safely at all times. Additional responsibilities include supporting the Operations Management Team with training and coaching other (more seasoned) warehouse personnel in the absence of management and when required by the Operations Manager. Instruction and training in warehouse production and equipment skills to operations employees will also be required.

Requirements

Ability to read, write and understand English, including identifying numbers
Ability to communicate effectively, both orally and in writing
Computer proficiency, Google preferred
Spanish speaking highly desired
Ability to operate pallet jack, forklift and various warehouse equipment
Knowledge of occupational hazards and safety precautions
Knowledge of warehouse operations, preferably in a distribution environment
Demonstrated teaching skills and proficiency in effective adult instructional techniques highly desired
Strong attention to detail and good time-management with the ability to multi-task and follow up
Work both independently with minimal supervision and collaboratively in a team environment
Working in areas of hot, cold, and freezer environments will be required

Nice To Haves

Spanish speaking highly desired
Demonstrated teaching skills and proficiency in effective adult instructional techniques highly desired

Responsibilities

Oversee the company training program including New Hire Orientation, Standard Operating Procedures (SOPs) using training materials including the learning management system LMS) and equipment to meet project goals based on OSHA, company policies, company compliance, and facility guidelines.
Conduct new employee warehouse walk-throughs and administer related paperwork.
Train and certify employees on warehouse material handling equipment including Voice Pick Software, electric pallet jack, forklift and high reach truck and SOP's, as required.
Support development of training program/materials (including training manuals, and other educational materials) for conversion to Learning Management System (LMS) in collaboration with Training Administrator.
Responsible to effectively teach, coach and mentor trainees and operations employees on responsibilities as well as safety practices, GMP (Good Manufacturing Practice) and Emergency Action Plan.
Inventory Control Associate and office coordinator as required (see applicable Job Descriptions)
Support the Operations Management Team in leading by example, motivating and inspiring the warehouse employees to maintain high performance, Customer satisfaction, and safety standards