Operations Technician II

Lumen Technologies•Tulsa, OK

23h•Onsite

About The Position

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role This Operations Technician II will work in a 24/7 operating center, dedicated to Service Delivery and Management for Lumen Vyvx clients. This role is on the evening shift until midnight, including weekends and holidays. Flexibility is essential, as the position requries cover of various 24x7 shifts, holidays, weekends, and overtime on extremely short notice. Location This will be an onsite opportunity in Tulsa, OK 24/7 rotating on-call shift

Requirements

Associate degree or equivalent education and relevant experience
Minimum 3-5+ yrs related experience in specific area or equivalent
May require technical certification.
Intermediate to Advance understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow.
Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco.
Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K.
Demonstrates initiative to deliver against assigned objectives with minimal supervision.
Ability to self-start and work independently with minimal supervision.
Strong problem-solving skills and proactive approach to tasks.
Demonstrated ability to learn quickly and adapt to new technologies and processes.
Eagerness to proactively seek out new knowledge and skills.
Excellent communication and teamwork abilities.

Responsibilities

Coordinating broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met.
Schedule and switch broadcast signals into the control center for visual confirmation.
Confirm a valid broadcast signal from source, and verbally validating Vyvx services to clients.
Responsible for all broadcast service restoration during outage and impairment situations.
Ensures proper system connectivity to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology.
Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken.
Connects/disconnects macros in the routing system for videos ordered and records the start/end connection path in the transmission database.
Creates/monitors customer ordered transmissions through network or satellite, from origination to destination.
Receive and place customer calls in a call center capacity.
Open, document, manage, and close electronic tickets to department standards.
Collaborate and work as team with co-workers, other department personal, vendors, and customers.
Multi-tasks and interfaces between multiple systems and databases.
Deliver world class professional service, placing client needs as priority.
Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it to deliver the highest level of service possible; act with customers in mind; establishes and maintains effective customer relationships.
Teamwork: Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contributes to building a positive team spirit; puts success of team above own interests.
Communication: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keep others adequately informed; selects and uses appropriate communication methods.