Operations Technician II - PUB SEC

Lumen Technologies

2d • Remote

About The Position

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
The Operations Technician will work in a fast-paced, 24/7/365 environment supporting Lumen SLED (State, Local, Educational) customers. Each customer has unique requirements and support processes.

Requirements

• Ability to obtain and maintain Public Trust suitability for the duration of employment with Lumen.
• Ability to communicate clearly with customers, Lumen support teams, and team members.
• Comfortable communicating professionally via phone, email, and Microsoft Teams.
• Willingness to work a shift-based schedule to support 24/7 coverage, including weekends and holidays. This role is scheduled for Sunday–Thursday, 3:00 p.m. ET to 11:30 p.m. ET.

Nice To Haves

• Associate degree in a related field, or equivalent experience in a high-paced NOC (Network Operations Center) environment.
• Foundational understanding of networking technologies aligned with entry-level Cisco and Juniper certifications.
• Familiarity with tools and technologies such as Cisco, Meraki, SDWAN, circuit testing, SolarWinds, and WebHelpDesk (or similar ticketing systems), as well as new technologies introduced to meet customer needs.
• Ability to work consultatively with others (e.g., establish rapport, ask effective questions, gather facts, present options, recommend solutions, follow up, and maintain a customer-focused approach).
• Demonstrated ability to work effectively in a dynamic team environment with changing requirements and competing priorities.

Responsibilities

• Support 24/7/365 operations for 22 individual customers.
• Monitor network devices using multiple platforms, including SolarWinds and the Meraki Dashboard.
• Provide and maintain support services for internal teams in support of customer needs.
• Create and maintain trouble tickets for break/fix incidents, customer requests, and escalations.
• Perform basic configuration changes on supported devices.
• Respond to team communications in a timely and professional manner.

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
• Benefits
• Bonus Structure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees