Operations Technician II
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About The Position
Brightspeed is looking for an Operations Technician II to join our team who monitors, maintains, and manages networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Lead in driving equipment and facility repair. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customers with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
