Operations Technician I
About The Position
Overview We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about. General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. We’re looking for someone who takes pride in their work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence. This shift for this position is as follows: Tuesday - Friday, 7:00pm - 7:00am Responsibilities Hardware and Infrastructure Support: Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment. Provide remote smart hands support for customer advanced issues/concerns. Monitoring & Maintenance: Monitor and respond to alerts related to power, cooling, and network performance. Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation. Follow Method of Procedures (MOP) for equipment & cabling maintenance. Incident Response & Troubleshooting: Escalate critical incidents to senior engineers or management when needed. Proactively manage ticket queue for timely request response and completion. Security & Compliance: React to alarms promptly and escalate any urgent or unresolved issues to senior staff. Escort and supervise third-party vendors and visitors when required. Maintain accurate records of equipment changes, incidents, and maintenance activities. Monitor security cameras. Other duties as assigned
Requirements
- High School degree or equivalent
- Adequate professional experience and knowledge to perform Job Responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work both independently and with others
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- Proficiency in using MS Office Suite and Windows-based computer applications
Nice To Haves
- Prior experience particularly in the data center industry
Responsibilities
- Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
- Provide remote smart hands support for customer advanced issues/concerns.
- Monitor and respond to alerts related to power, cooling, and network performance.
- Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
- Follow Method of Procedures (MOP) for equipment & cabling maintenance.
- Escalate critical incidents to senior engineers or management when needed.
- Proactively manage ticket queue for timely request response and completion.
- React to alarms promptly and escalate any urgent or unresolved issues to senior staff.
- Escort and supervise third-party vendors and visitors when required.
- Maintain accurate records of equipment changes, incidents, and maintenance activities.
- Monitor security cameras.
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
