Operations Technician I

Lumen Technologies • Santa Fe, NM

399d • $38,119 - $50,825 • Remote

About The Position

The Operations Technician I role at Lumen involves supporting Network Operations Center and Repair activities for Professional Services customers. This position requires strong technical skills to manage alarms and outages in a remote environment, ensuring effective communication and problem resolution for both Lumen and customer-owned hardware and software devices.

Requirements

• Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
• IP Equipment (Juniper - Junos Routers), Cisco, and/or Adva
• Experience supporting Dark Fiber, Waves, MPLS, DIA, IPVPN
• Raman Amps
• Alarm Monitoring Systems (i.e. RFM, Solarwinds)
• Ability to follow processes in ticketing platform (Remedy, ServiceNow)
• Understanding of circuit designs and inventory systems (XLRs, DLRs, CLRs)
• Troubleshooting technology solutions
• Associate's degree or equivalent education and related experience
• 2+ years of related experience

Responsibilities

• Support Network Operations Center and Repair activities for Professional Services customers.
• Solve problems on Lumen and customer owned hardware, transport, and software devices.
• Use various tools to diagnose, develop and coordinate fix activities.
• Provide high quality communication to customers via Ticket System, Phone, Email, and IM/Chat.
• Use technical knowledge to troubleshoot, escalate, and resolve the issues.
• Work multiple activities while prioritizing tasks based on urgency and impact.
• Manage time efficiently and document all actions in the ticket system.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Associate degree