Seasonal, Operations Technical Specialist

H&R Block, Inc.•Buellton, CA

31d•$18 - $26

About The Position

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Requirements

High school diploma or equivalent
55 lbs ; must have ability to lift items up to this weight
Ability to follow direction
Ability to work independently with minimal supervision
Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
Demonstrated decision making, analytical, and problem-solving skills
Demonstrated organization, prioritization, and project coordination skills
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
Effective time management and organization skills with the ability to handle multiple priorities
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
Must have reliable transportation to travel between office locations as required

Responsibilities

Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
Deliver supplies and materials to and from tax office locations in a timely and organized manner
Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operations Coordinator and Operations Technology Analyst
Maintain an inventory of district resources
Track and control hot spare computer equipment in the district
Document hardware problems and their resolution within the ticketing system
Maintain up-to-date technical knowledge of the department's supported products and systems
Participate in all required training relevant to the position and perform other duties as assigned

Benefits

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

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