Operations & Technical Professional II

Aon Corporation • Fort Washington, PA

1d • $85,000 - $107,000 • Hybrid

About The Position

Aon is looking for a Healthcare Operations Technical Specialist (Ops & Tech Pro II) ! Reporting to Director of Healthcare Strategic Projects, the Healthcare Operations Technical Specialist is responsible for supporting the implementation of carrier requests, business strategies and IT initiatives that support Affinity Healthcare's systems and programs. This position is hybrid, with required in-office days located in Fort Washington, PA. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 7+ years of business experience preferably in the insurance industry
• Critical Thinking: has technical expertise to accomplish complex processes/tasks.
• Problem Solving: experience analyzing complex issues and creative solutioning.
• Proficiency in Microsoft Office Suite
• Intermediate experience with Excel and SQL
• Strong organizational skills with attention to detail and accuracy
• Excellent communication: both written and verbal.
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment.

Nice To Haves

• 10+ years combination experience with the following roles: PM, BA, QA, Dev/Ops
• Systems Knowledge: AS400, AuMine, Majesco, InsPro, Wintam, CoverWallet
• Insurance industry experience

Responsibilities

• Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
• Implement workflow tasks until completion of deliverables.
• Understand deliverable deadlines and ensure the accurate and timely implementation.
• Become the subject matter expert (SME) of business processes and supporting systems: AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm.
• Interact and coordinate with multiple teams (insurance carriers, IT, call center, operations, accounting, compliance, Healthcare leadership)
• Communicate with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.
• Communication with internal/external stakeholders, writing business requirements (BA), IT project submissions, prioritization, QA test plan approvals, user acceptance testing (UAT), research, break fix troubleshooting, creating and executing SQL queries, Excel data analysis, production validation, coordination with all impacted teams and providing status updates.

Benefits

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
• Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees