Operations Tech Product Management Summer Internship

Avant•Chicago, IL

5d•$30 - $34•Hybrid

About The Position

Ready to disrupt the status quo of financial services? Join Avant from June 1 to August 21 for an immersive summer experience designed to challenge your thinking and sharpen your skills. At Avant, we combine the mission-driven heart of a startup with the scale of a FinTech leader. We believe the best work happens when we bridge the gap between collaboration and independence; that’s why we thrive on a hybrid model, bringing our teams together in the office three days a week to spark innovation while offering the flexibility to work remotely for the remainder. Come help us build better financial products for everyday people, all while growing your career in an environment that values your voice from day one. We’re looking for an Operations Technology Product Management Intern to join the Platform Product and Design Team for the summer. In this role, you’ll support the team responsible for building and improving the systems that power Avant’s customer service and operations teams. This includes tools used by our contact center, internal workflows that support complaints and disputes, and emerging AI-enabled experiences that help teams serve customers more effectively. This is a hands-on role where you’ll help investigate customer pain points, analyze operational feedback, and support technology initiatives that improve the customer experience while helping our teams operate more efficiently at scale.

Requirements

You’re an undergraduate or graduate student in Business, Statistics, Engineering, Math, or a related field
You’re able to work onsite in Chicago, IL at least 3 days per week
You enjoy solving problems and don’t give up easily when something is unclear
You’re curious and like figuring out how systems work
You’re comfortable working with data and numbers (even if you’re still learning tools)
You can communicate clearly and aren’t afraid to ask questions
You can operate with some autonomy and adapt when priorities shift
You want exposure to how real business decisions get made

Responsibilities

Support operations technology initiatives focused on improving the customer experience and operational efficiency
Assist with managing projects that enhance internal tools, workflows, or customer-facing processes
Build dashboards that consolidate customer and operational feedback, making insights easier for teams to consume and act on
Analyze customer and operations feedback to identify trends, recurring issues, and opportunities for improvement
Investigate large customer pain points and help develop recommendations that inform the product roadmap
Partner with Operations, Design, Business, Data, and Engineering teams to translate insights into actionable improvements