Operations Team Member-The Refinery Fieldhouse + Event Center

The Sports Facilities Companies•Garden City, KS

10d

About The Position

The Refinery Fieldhouse + Event Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Garden City, KS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. The Refinery Fieldhouse + Event Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience and world class guest service. Clip and Climb, Food and Beverage, Guest Services Desk, Fitness Concierge, Ticketing, Event Set Up, Sports Monitors, Camp Leaders, Birthday Party Host and Janitorial duties are all samples of work performed by the Operations Team Members.

Requirements

Willingness to learn multiple positions and disciplines
Ability to work with a wide variety of ages from pre-school thru adult
Flexible work schedule (nights, weekends, holidays, and long hours)
Must be able to work with computers, and point of sale systems
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and treat every person with dignity
Must work well with others and strive toward team goals
Must take personal initiative for the betterment of the team and facility
Committed to the safety and wellbeing of others
Must be at least 16 years old
Must be able to stand for long periods of time
Must be able to lift 40 pounds waist high
Must wear proper uniform
Facility has intermittent noise

Responsibilities

Directly aligns with the venues Statement and Core Values
Greet guests promptly and provide excellent customer service
Always be encouraging, helpful and positive to all guests
Be knowledgeable about pricing, events, amenities, and venue hours
Ensure correct equipment is available for games, and proper set up of all play areas
Ensure games start on time and are scored accurately
Maintain and control trash in all areas of the venue
Monitor and maintain a world class presentation of the venue including safety and cleanliness
Consistently communicate issues and relevant updates to your leaders and teammates
Assist with the execution of all Landing programming, day to day activities and special events
Complete special projects, daily assignments and other duties as directed by leadership