Operations Team Member

Gateway Services Inc-posted 5 days ago

Full-time • Entry Level

Onsite • Florence, TX

251-500 employees

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The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center. If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time. (Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
Other duties as assigned.

High school diploma or equivalent
Minimum of 12 months experience in a service industry
Valid Driver License may be required
Passion for Pets - Caring, patient, kind, and empathetic.
Customer Focus - Prioritize quality, safety, and ethics.
Problem Solving – Developing Solutions and Quick Thinking
Proven team player who is flexible and adaptable.
Energetic, self-motivated, and results oriented.
Good verbal communication skills.
Excellent time management skills with a proven ability to meet deadlines.
The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
Safety - Committed to working in a safe environment, e.g., OSHA
Strong attention to detail

Pay range: $18.00/hr + overtime eligibility
Employee referral program – bring great people into our family and earn rewards
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match – we invest in your future
Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
Tuition assistance – up to $2,000 for approved education courses
Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Management practices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.

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