Operations Team Lead

Accenture • Austin, TX

2d

About The Position

We are currently looking for an Operations Team Lead. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale.

Requirements

• Minimum of 1 year of team management experience
• Strong communication skills, written and verbal
• Strong analytical skills to understand SLA and KPI reporting
• Ability to work in a fast-paced environment showing adaptability ability to prioritize

Nice To Haves

• Bachelor’s degree
• Experience in payment processing and/or contract management

Responsibilities

• Managerial responsibility for Payment Operations Team.
• Drive delivery in individual and team performance goals, objectives and expectations.
• Oversee day-to-day operations for multiple verticals such as payment request processing, events, and program support.
• Lead internal conversations with Process Owners, Business Units, and Administration.
• Client-facing role with reporting duties over team performance in accordance with contractual obligations.
• Act as an interface between client team & the internal team to ensure the team meets set SLA agreements.
• Identify process gaps and recommend solutions to drive process efficiency.
• Collaborate globally with various program managers to achieve targets throughput and accuracy.
• Address questions from internal and external stakeholders.
• Discover team members need and facilitate processes to ensure a smooth workflows.
• Encourage and Motivate team members to find their strengths, provide feedback, coaching and guidance.
• Take feedback from the team and resolve any grievances or conflicts.
• Recognize and reward high performers and accomplishments impartially

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager