Operations Team Lead

Sunday•Chicago, IL

36d

About The Position

As a Team Lead in the US Operations team at sunday, you will act as a senior level people leader responsible for driving operational excellence, revenue growth, and team performance. This role oversees a team of Operations Managers, ranging from Associate to Senior Manager. Your key mission will be ensuring account health, delivering on KPIs, and unlocking net revenue opportunities for sunday. Acting as a player-coach, the Team Lead sets the standard for operational execution, builds strong external relationships, and serves as an escalation point for key accounts. You will also champion and lead team-wide initiatives that drive scale, efficiency, and impact. You will report to the Director of Operations US, and work daily with our teams in Atlanta, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food.

Requirements

Based in Chicago
Experience: 5-8 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies; 2+ years of direct people management experience
Communication: Excellent communication skills, with the ability to convey goals and deadlines clearly to team members.
Problem-solving: Strong analytical and problem-solving abilities to troubleshoot issues and improve efficiency.
Owner & growth mentality.
Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
Organizational skills: Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
Collaboration: Skill in building strong, collaborative relationships with both internal and external stakeholders.

Nice To Haves

1+ years restaurant experience (BOH, FOH, Management)

Responsibilities

Daily operations management: Oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer support escalations, and strategic initiatives to increase sunday usage are completed accurately and efficiently.
Cross-functional collaboration: Work closely with department leaders (e.g., product, engineering, sales, and more) alongside the Director of Operations to ensure alignment and effective execution of strategic goals.
Process adherence and improvement: Ensure the team follows all established operational policies and procedures. Contribute to the development and improvement of systems and processes based on daily operations and feedback from the team.
Go-to-market strategy: Support the execution of new product launches and initiatives by aligning relevant teams (product, engineering, sales, and operations) and establishing success metrics - and embodying ownership of the execution and reporting.
Strategic account management: Serve as the primary interface for complex strategic clients, coordinating with internal teams to meet their needs and ensure smooth rollouts.
Performance and efficiency analysis: Define and track key performance indicators (KPIs) to analyze operational efficiency, identify areas for improvement, and implement process enhancements.
Team leadership: Serve as the first point of contact for team members, offering guidance on processes and assisting with complex cases that require escalation.
Training and development: Assist with training new hires and provide ongoing coaching and support to help team members grow and improve their performance.