Operations Team Lead - 3rd Shift - Sanctions Screening Center of Excellence

Bank of America Corporation•Richmond, VA

34d•Onsite

About The Position

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Requirements

Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
Analytical and detail oriented.
Highly motivated to succeed in a fast-paced environment
Ability to prioritize, use own initiative and be flexible
Good oral and written communications skills.
Ability to work under pressure, meet deadlines and navigate change
PC proficiency and excellent Keyboarding/Typing skills.
Ability to work independently, as well as, within a team.
Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
Knowledge of Excel, Word, Outlook
Overtime as required
Schedule is Monday - Friday 11pm - 8am

Nice To Haves

1+ year leadership experience
Experience in Global Banking & Markets business process
Excels in working among diverse viewpoints to determine the best path forward
Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Is intellectually curious; constantly seeks to learn and advance his/her knowledge
Team player attitude, enthusiasm and commitment
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
Monitor work flow and team progress, provide feedback to manager/team
Monitor escalations received from Lines of business and response in timely manner
Coordinate with other sites/regions to ensure daily SScOE goals are met
Provide training to new hires and up skill training to existing associates
Ensure existing training is updated appropriately to adjust for changes in environment over time
Participates in projects as required
Resolves day-to-day problems and executes deliverables within the business unit
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Manages team workload and provides general oversight and direction to team
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Reviews processes to ensure they are efficient and implements process improvement opportunities