Operations Team Lead/Process Assistant
About The Position
Iron Mountain is seeking a dynamic Ops Team Lead/Process Assistant to join our Logistics Center team. In this role, you will be responsible for ensuring the day-to-day operational functions of the Logistics Center are executed in a cost-effective and compliant manner, while actively training and mentoring associates to meet productivity, safety, and quality goals. The Operations team is a fast-paced environment that relies on clear communication and cross-functional support to meet both internal and external customer needs.
Requirements
- Experience: A minimum of 1-2 years of experience in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management (onsite ordering, picking, packing, and shipping).
- Metrics: Proven ability to monitor teams' daily production goals and dynamically manage performance to consistently meet company Key Performance Indicators (KPIs) .
- Technical Familiarity: Strong working knowledge of Warehouse Management Systems (WMS) and computerized applications (e.g., word processing, spreadsheet, database, presentation software, email).
- Interpersonal Skills: Proven ability in conflict management, resolving employee issues, and managing team dynamics while fostering open communication across all levels of the organization.
Responsibilities
- Coaching & Support: Oversee, train, and provide performance feedback to reports, focusing on the monitoring and mentoring of associates to ensure high productivity, quality, and safety .
- Operational Management & Production Planning: Develop and manage production schedules, allocate resources for timely completion of assignments, and manage incoming/outgoing shipments and warehouse inventory to maintain organizational efficiency and accurate records .
- Activity Monitoring & Reporting: Track, analyze, and communicate operational reports to designated personnel to provide actionable insights for leadership decision-making and ensure compliance with organizational standards, policies, and regulations.
Benefits
- Full health and dental benefits starting on the first day of employment .
- Paid Time Off: Two weeks paid vacation, seven paid holidays, plus sick pay.
- Retirement & Investment: 401(k) with Company Match and an Employee Stock Purchase Program .
- Learning & Growth Opportunities: Includes Tuition Reimbursement .
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Real Estate
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
